How long will Order Processing take?
Orders typically take up to 1 business day to process before they are shipped out. This excludes weekends and holidays. During the holidays, processing time may take up to 5 days. You will receive an email confirming your purchase when your order is shipped, including the tracking number.
How long will it take for me to receive my item?
The following are the estimated time it will take to receive your orders:
Singapore - Typically within 3 business days upon order processing.
Malaysia - Typically within 3 - 7 business days upon order processing.
Indonesia - Typically within 3 - 7 business days upon order processing.
U.S orders will be shipped via USPS. Shipping methods for International Orders will vary based on the shipping address provided.
Transit Time to United States: 5 - 20 Business days
Transit time to International: 10 - 45 Business days
An order takes 3 weeks on average to ship.
While most packages will arrive on time, some may be late if there are congestions at our carriers and suppliers end. Circumstances that are beyond our control - major holidays, inclement weather, job and industrial action, etc - may cause shipping postponements.
We are constantly reviewing our shipping methods and endeavors to ensure you get your packages as soon as possible!
Will I receive a Tracking Number?
Yes, when your order is shipped out.
The prices shown on the receipts may be lower than what you have paid for but please note that these prices do not include any TAXES & TARIFFS that may have been incurred.
I placed an order but I did not receive an order confirmation email. What's going on?
Please ensure that you have entered the correct email address when you place an order. Kindly check your SPAM folder to see whether your confirmation email has been sent there. Do email our support team at firstname.lastname@example.org if you did not receive a confirmation email.
May I make changes to my Order or Shipping Address?
We usually process orders on the same day they are placed. Should you need to make any change to your order, please contact us at email@example.com ASAP and we will do our best to accommodate the change request.
I have a question that is not answered in this FAQ. How do I contact you?
Please email us at firstname.lastname@example.org and we'll respond as soon as we can. :)
Additional Dispatch & Delivery Information
Your order should usually be dispatched within 24 hours of being placed unless it is placed over a weekend or on a public holiday. If this is the case, it will be dispatched on the next business day.
By placing an order, you are responsible for original shipping charges (unless it is free shipping), all applicable custom and duty import fees.
Estimated time of delivery for metropolitan areas is usually faster than to rural or remote areas. Please note that delays to estimated shipping times may occur during peak holiday season. Once your order has been dispatched, we will send you email updates about its progress so you know when to expect it. If you live in a remote area, your parcel may be forwarded to a local courier service. This will appear on your tracking as a delivery event.
Do note also that on rare occasions custom agents may delay the delivery of some packages. We are unable to take responsibility should such a delay occur, as the release of the package is at the sole discretion of customs officials. If you have any issues, we recommend contacting your local customs office.
We are unable to guarantee exact delivery time as there may be circumstances that are beyond our control. Nevertheless, we will do everything it takes for you to be a happy customer. We do appreciate your business!
By purchasing from KY Tam Art Gallery, you accept these terms and conditions.