All sales are final upon placing the order. We are unable to cancel your order once it has been processed and/or shipped.
If you cancel your order (within 24 hours after purchase timestamp) BEFORE it has been processed and/or shipped, you may be granted a refund but you will be assessed a 10% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
- Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at KY Tam Art Gallery. The buyer should make sure he or she wants to buy the items before submitting an order, not after.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order.
After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Refunds are only given if there is a defect and/or item is broken or if item has not been received past the 5 weeks due to a clerical error on our side. We will be responsible for every mistake on our side and will be responsible for the shipping costs. If you have any questions on whether you qualify for a refund, please contact us at firstname.lastname@example.org.
We offer replacements for prints and merchandise only that may have been received as defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. Original paintings cannot be reproduced and thus utmost care would be taken when handling and shipping and any defects will not be responsible on the part of KY Tam Art Studio, and thus no refunds would be made due to defects.
Note that you have to contact us before you initiate any requests. We reserve the right to approve or disapprove your refund requests depending if we see fit with our policy or a violation against our policy.
RETURNS OR EXCHANGES (IF ELIGIBLE)
Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will NOT be eligible for refund. You MUST contact us within 3 days after the product after is delivered to you.
Request your Return Authorization by emailing firstname.lastname@example.org with detailed reasons for return and pictures or a video of the product that supports your reason. Upon approval you will receive the designated address of the warehouse where you can mail the product you would like to return. You will be responsible for all fees and charges relating to the refund
To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.